Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity. Unified communications does not represent a singular technology; rather, it describes an interconnected system of enterprise communication devices and applications that can be used in concert or successively.
Some business communication tools — like Internet Protocol (IP) telephony and video conferencing — facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which facilitates communication that takes place at a person’s convenience.
HTG 360’s team of collaboration experts can help you evaluate your current communication tool set and make strategy historically and going forward make recommendations to improve the organizations communications in the future.